Based on data from the Hackett Group 2022 Working Capital Scorecard , the overall average DSO in 2021 was 40.6 days, but the median for the 1,000 companies analyzed was higher at 48.7 days. That said, take this data with a grain of salt since DSO varies widely across (and even within) industries. Learn how food, beverage, and CPG businesses can solve AP challenges like high invoice volumes, complex vendor terms, and cash flow visibility with automation. A good or bad DSO ratio may vary according to the type of business and industry that the company operates in. It suggests that the company’s cash is flowing in at a reasonably efficient rate, ready to be used to generate new business.
It’s important to start understanding your Days Sales Outstanding ratio and how it’s affected by your credit sales. At the end of the day, calculating DSO and reducing it is all about improving your cash flow. By taking some or all of the above steps, you can get paid faster and have more working capital available to keep your business running smoothly.
If you can’t pay your monthly operational costs, your interest payments may increase your cash burden. And if you send the account to a collection agency, they may collect a percentage of the balance. A high DSO number means that it’s taking longer than you expected to collect cash from customers. The Certified Bookkeeper high-level formula for calculating days sales outstanding is important — but the results can only tell you so much.
Businesses often struggle with maintaining consistent cash flow due to high DSO, arising from inefficient invoicing, poor communication with customers, and inadequate credit management. On the flip side, a high DSO can signal easy credit terms and possibly increase sales – at the risk of tying up valuable cash in outstanding receivables, which could strain your team’s finances. Properly managing DSO helps your business ensure it has enough cash for day-to-day operations and future growth, marking a well-run company. When you have a shorter DSO, you are able to quickly meet immediate financial obligations like paying salaries, purchasing inventory, and covering operating expenses. While DSO focuses on speeding up cash inflow, DPO aims at delaying outflows to optimize working capital. Together, these two What is Legal E-Billing metrics reflect how efficiently a company manages its receivables and payables, or overall cash flow.
By keeping a close eye on DSO, businesses can identify important trends, pinpoint issues in their credit policies or collection processes, and take corrective actions. For example, if your DSO is rising, it might signal that customers are taking longer to pay due to dissatisfaction with the product or service, financial difficulties, or too lenient credit terms. Addressing these issues promptly will help your businesses avoid cash flow crunches, ensuring you have the funds you need to thrive and grow. Days Sales Outstanding (DSO) is a financial metric that calculates the average age of accounts receivable, indicating how long it takes a company to collect payment after a sale has been made. It’s a measure of the efficiency of a company’s collection practices and credit policies.
An elevated DSO means the firm’s cash realization is slower, which could lead to cash flow problems. The current ratio, calculated as a company’s current assets divided by its current liabilities, measures a firm’s ability to pay off short-term liabilities with short-term assets. The Net DSO’s major benefit is that it removes the impact of doubtful debts, providing a clear-cut view of the collection period for expected payments. The downside is that the identification of doubtful debts can be quite subjective, leading to potential manipulations. Net DSO is useful for understanding the average time taken to collect revenue only from creditworthy customers and tends to provide a more conservative and realistic measure of the company’s liquidity. But its limitation lies in the subjectivity involved in determining doubtful debt.
Regions with strong business laws geared towards contract enforcement and debt recovery may exhibit lower DSO. For instance, the strong regulatory and legal frameworks in the European Union and the U.S. could be seen as a reason for shorter DSO in those markets. The second issue is that DSO adds very little for most big companies because you can already tell if the Cash Collection Time is increasing just by looking at Accounts Receivable / Revenue. Your Days Sales Outstanding is an important financial KPI that needs to be tracked and reduced. Better than the average – which we all know isn’t that insightful – you’ll find below the median DSO for different industries. This Days Sales Outstanding benchmark will allow you to see where you stand in comparison with your competitors.